Cancellation and advance payment policies

According to the latest updates at the time of the booking request

Policies and rates for children

Children up to and including 3 years old will receive free bed and board (and cot if available).

Children from 4 years up to 9 years old will have bed and board at a discounted rate.

They can play with equipment and games available to everyone for free and are required to store everything used neatly and in good condition.

Internet/Tv sat

Satellite TV and WiFi Internet are available in the common areas (lounge) and free of charge. Also in the room there is an antenna that facilitates the local mobile phone connection. In case of need we provide the company telephone.

Parking, barbecue and playgrounds

All free for guests
Uncovered private parking is available on site

Check-in and check-out

Check-in from 15:30 to 22:00 Check-out at 10:30. Out of hours check-out: an extra payment may be required (at the cost of another night). It is advisable to contact us to communicate the estimated time of arrival. The meal on the day of arrival must be booked 24 hours in advance       


You will be greeted with a welcome drink and at the same time we will register the documents and the payment. Maps of Etna, information and tourist material are available to guests

We will give you the keys of the room and the gate and you can enter and exit freely during your stay

In the cold season it will be our care to have the wood stoves already turned on for you. It will be the guest's care, even with our help, to help keep them on

Linen and room cleaning

The initial linen change is included. The next linen change is: bathroom linen every 3 days, bed linen every 7 days. The additional change of bed / bathroom linen, if requested, will cost 10 euros. To allow cleaning it is advisable to leave the rooms by 10:30 am .Final cleaning is included


Not allowed: smoking in the common areas and in the bedroom, using stoves (gas, electric or other) to cook in the room, welcoming personal guests in the rooms, organizing parties / events by yourself


breakfast will be served from 08.00 to 10.30

lunch from 13.00 to 15.00

dinner from 19.00 to 21.30

For special needs, ask for availability

Quiet hours are between 22,30 and 08,00

Allowed pets: dogs and cats

of any breed and size in a maximum number of 3 per room upon agreement / confirmation of the manager. Their presence must be declared at the time of booking.

Only pets accustomed to being in shared environments, not noisy or aggressive, are allowed

they must be in good health, clean, with a health card

they must be kept on a leash in the common areas and cannot stay in the dining room or kitchen

they can sleep in the room but only in some dedicated spaces, they cannot sleep on the beds

they must go to the toilet outside

they cannot be left alone in the structure, they must always follow the owners

Pets may not be allowed at certain times of the year

Equipment for the animals provided by the structure: carpet to rest, bowl

One-time final cleaning cost calculated in the estimate

Any damage caused by animals to property and people are responsibility of the accompanying person and paid on the spot